![]() Hi Raven, I'm sorry to hear that you had issues receiving your subscription box. We're committed to making your experience better in the future. If you have any further concerns or suggestions, please don't hesitate to reach out directly. You can reach out to us directly via email at Your feedback is valuable to us, and we're using it to enhance our services and communication. We apologize if this process caused any inconvenience or confusion for you. To provide efficient and timely support, we direct support-related comments to our dedicated support team, who respond within 24 hours during business days. Regarding comments on social media, we aim to create a focused and product-related environment in our comment sections. We apologize if this wasn't clear when you subscribed, and we're actively working to improve our communication regarding delivery times. Typically, we begin shipping boxes around the middle of the month, and depending on order volume, it may take until the middle of the following month to complete all deliveries. Please note that we have a shipping queue in place, and boxes are dispatched based on their position in the queue. We understand your frustration with the delay in receiving your subscription box. We appreciate your feedback and want to address your concerns regarding our subscription box service and social media interactions. Please don't hesitate to reach out if there's anything else we can assist you with. We've always got your back and will send a new package. We urge our customers to reach out directly if they believe there's anything wrong with their order. We're sorry to hear that there were items missing in your boxes. We are unable to find our system that a box was sent out from that subscription. You requested to cancel the El Primo box, and our support team assisted you in doing so. In regards to the subscription box, you had 3 subscriptions with us. We manually created the order and are having it sent out ASAP. In regards to the free gifts, we released that promotion for a limited time, and it seems your selection of gifts was not added to your order. We have been trying to resolve this for you but we are unable to receive a response from you. Hi Jeffrey, Thank you for taking the time to leave such a thorough review, the feedback we receive is used to improve our operation to better serve our lovely customers. I had issues with a couple Grasscity orders as well already (broken & missing items), and these are all run by the same parent company, so I'm sure they all share the same shady business practices as daily high club. I would be reluctant to order from any of those ever again. What are the odds of that unless its a very common occurance? I found out that a company called Hightide owns this company, as well as Dankstop, Grasscity, Smoke Cartel, Nuleaf, and Famous Brands. Yo, the first 2 boxes didnt even have the clipper lighters in them! Twice in a row, first two orders, both missing items (was a mat missing too). W tf do you think im talking about? Didnt get any more responses after that. W tf? No dummy, Im talking about the gifts on wheel of fortune. I recieve an email back with a screen shot of the gift offer and the only words "these gifts?". i know the 200 was the cat box, one was supposed to be a scorpion bong, i think a RAW cigarette roller was the 50, and there was one other thing. Gave order number, exact product names, etc. I contacted customer service and typed a long inquiry explainig the situation, what i was supposed to get, and so forth. I to this day have not recieved a single one of those 4 bonus gifts. So i spent $200 to get that along with the 150, 100, and 50 boxes. In the $200 section was a former box, cat box. Spend $100, pick a $100 and a $50 tier gift. You see, when i placed the second order, they had reward gifts advertised. I really didnt want to deal with them again at all anyway. ![]() If they send me any more unwanted, nonordered boxes, Im not only disputing the charge with my bank, Im reporting them to VISA and the BBB. And the email about the box, and the day i contacted them was weeks before Thanksgiving. She said it was cancelled, yet yesterday, December 6th, 13 days after Thanksgiving, this shìtty Thanksgiving box arrives anyway and they charged me for it. In fact, when I got an email saying i was getting a november box, and saw the November was ANOTHER sillipipe, and a cheap looking turkey bong, i contacted support to cancel. Ive recieved 3 boxes from this company, each one arrived well after the themed holiday.
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